Information Support for Decision-Making during the Kosovo Crisis

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Abstract:

The 1999 Kosovo crisis provided impetus for establishing and networking situation centers within the Council of Ministers, the Ministry of Defense and other state institutions in Bulgaria. Organizational and technological approaches were implemented to turn the network of situation centers into a valuable tool for information processing, consultations, and crisis response management at governmental level. This article describes the establishment and the functioning of the Situation Center at the Ministry of Defense during the Kosovo crisis, its interaction with related organizations, and provides recommendations for further improvement of the information support for crisis management.